Terms and Conditions

Introduction

A shipping company plays a crucial role in facilitating the transportation of goods, both domestically and internationally. To ensure smooth operations and protect both the company and its customers, clear terms and conditions must be established. These terms outline the rights, responsibilities, and liabilities of both parties, providing a framework for fair and transparent service.

1. General Terms

By using the services of the shipping company, customers automatically agree to abide by its terms and conditions. The company reserves the right to modify these terms at any time, with updates posted on its website or communicated through official channels. Customers are responsible for reviewing these changes to stay informed.

2. Scope of Services

The shipping company offers various services, including local and international shipping, express delivery, freight forwarding, and customs clearance assistance. However, all shipments are subject to availability, weight and size limitations, and regulatory restrictions set by government authorities and international shipping guidelines. The company reserves the right to refuse any package that does not comply with its policies.

3. Shipping Process and Delivery Times

Shipping times are provided as estimates and are not guaranteed. Delays may occur due to customs inspections, weather conditions, strikes, or other unforeseen circumstances beyond the company’s control. Customers are responsible for providing accurate delivery addresses, as incorrect information may result in lost or delayed shipments. The company is not liable for such delays but will make reasonable efforts to facilitate prompt delivery.

4. Pricing, Payment, and Refund Policy

All shipping charges must be paid in full before shipment processing. Pricing is based on package weight, dimensions, destination, and chosen service type. Additional fees may apply for fuel surcharges, customs duties, and special handling requirements. Refunds are generally not provided once a package has been shipped unless an error occurred due to the company’s negligence.

5. Liability and Insurance

The shipping company is responsible for handling packages with care but is not liable for damages caused by third-party carriers, natural disasters, or improper packaging by the sender. Customers are encouraged to purchase insurance for valuable or fragile items. In the event of a lost or damaged shipment, claims must be filed within a specified period, with supporting documents such as invoices and photos of the damaged goods.

6. Prohibited and Restricted Items

Certain items are prohibited or restricted from shipment, including but not limited to hazardous materials, illegal substances, firearms, live animals, and perishable goods without proper packaging. Customers are responsible for ensuring their shipments comply with all legal requirements. The company reserves the right to inspect and refuse any package that violates regulations.

7. Customs and Duties

For international shipments, customs regulations vary by country. The shipping company is not responsible for delays, fees, or confiscation of goods by customs authorities. The customer must ensure that all necessary documentation is provided and that they are aware of any applicable import taxes and duties.

8. Claims and Dispute Resolution

If a shipment is lost or damaged, customers must submit a claim within the timeframe specified by the company. The claim must include all relevant details, such as tracking numbers and proof of value. The company will review the claim and determine compensation based on its policies. Disputes will first be attempted to be resolved amicably, but if necessary, legal action may be pursued in the jurisdiction where the company is registered.

9. Termination of Service

The company reserves the right to refuse service to any customer who violates its terms, engages in fraudulent activities, or poses a risk to the company’s operations. In such cases, no refunds will be issued, and legal action may be taken if necessary.

Conclusion

These terms and conditions serve as a guide to ensure a transparent and efficient shipping process. By agreeing to these terms, customers acknowledge their responsibilities and the limitations of the shipping company’s liability. It is always advisable for customers to read and understand these policies before using the service to avoid any misunderstandings or disputes.